PRIVACY POLICY
Broadband National Inc. maintains this website (the Site) for your information, review, communication and personal enjoyment. Access to and use of this Site are subject to the terms and conditions set forth below.
Broadband National Inc. is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the site www.broadbandnational.com. Because this website wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact Broadband National at (866) 299-1833 bbn.support@broadbandnational.com. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with us to resolve your concerns.
Why do we ask for your contact information?
The information provided is utilized to qualify your exact broadband and telecom requirements against more than 35 telecom providers such as Earthlink, SBC Internet Services, and Covad. Broadband National Inc. utilizes their Broadband National Inc. System to provide aggregated results and special offers for each company that can provide services to your location. The qualification process requires a full address and phone number in order to qualify accurately against the underlying telecom carriers. We have agreements with our broadband partners that prohibit them from using this information in any other fashion than qualification.
Broadband National Inc.'s policy on our wholly controlled and operated Internet site is to respect and protect the privacy of our users. The bottom line is that we respect and will continue to respect the privacy of our customers who use the Broadband National Inc.'s network of websites including our 275-affiliate partner sites.
Access to Personally Identifiable Information
If your personally-identifiable information changes, or if you no longer desire our service, you may update it by making the change by e-mailing our Customer Support at updates@broadbandnational.com or by contacting us by telephone at 772-564-9871 or postal mail at 2770 Indian River Blvd., Ste. 501, Vero Beach, FL 32960.
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes in this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by e-mail, or by means of a notice on our home page.
Log Files
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally-identifiable information.
We use a third-party tracking service called WebTrends that uses server log files to track non-personally-identifiable information about visitors to our site by location and browser. Website usage and volume statistics are used to analyze market trends and consumer interests.
Cookies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally-identifiable information you submit while on our site.
We use session ID cookies and do not use persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. For more information about cookies please visit "Information About Cookies on Microsoft.com ."
We set a persistent cookie to store your password, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as service qualifications and site visibility, will be limited.
Collected Information
We collect both public and nonpublic information from our users in a variety of ways, including online forms for ordering products and services, and other instances where users are invited to volunteer such information. The type of information we collect from consumers includes, but is not limited to: First Name, Last Name, Address, City, State, Zip Code, Telephone Number and E-mail Address.
Disclosure of Information to Third Parties
We may disclose public and nonpublic personal information about you to the other market participants and partners that provide other goods and services. These non-affiliated third parties may include, but are not limited to marketing companies, service and product providers and data aggregators. Users may opt out of the Company’s disclosure to nonaffiliated third parties by following the instructions in the unsubscribe section of this privacy policy. We may also disclose nonpublic personal information about you as permitted by law.
Security
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link.
We follow generally-accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our website, you can e-mail us at security@broadbandnational.com
Legal Disclaimer
We reserve the right to disclose your personally-identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.
Choice/Opt-out
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at unsubscribe@broadbandnational.com, or you may contact us at 772-564-9871 or 2770 Indian River Blvd., Ste. 501, Vero Beach, FL 32960 to opt-out.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Effective 12/13/2005 |
